Privacy Policy
Effective date: August 8, 2026
In plain language
Horoskope AI helps you explore Vedic astrology through birth charts, timelines, daily briefs, reports, and an AI chat companion. To do that, we need information that most apps never ask for: birth dates, birth times, and birth places, sometimes for people other than you. This policy explains, in plain language, what we collect, how our AI features process it, who helps us run the service (Clerk, Stripe, and Amazon Web Services), what we will never do with it (we do not sell your personal information, and neither we nor our AI providers use your content to train foundation models), and the controls you have, including full data export and deletion tools built directly into the app. It also covers the specific rights you have under California law and, if you are in the European Economic Area or the United Kingdom, under the GDPR and UK GDPR.1. Who We Are and What This Policy Covers
Horoskope AI is a Vedic astrology web application operated by Clevera Inc., a California corporation (Clevera, "we", "us", or "our"). The service consists of our marketing website at https://horoskope.ai and our web application at https://app.horoskope.ai, together with all related features, content, and communications (collectively, the Services).
This Privacy Policy describes how we collect, use, disclose, and protect Personal Information, meaning information that identifies, relates to, or could reasonably be linked to you or another identifiable person. It applies to everyone who visits or uses the Services.
Your use of the Services is also governed by our Terms & Conditions (available at https://horoskope.ai/terms) and our Acceptable Use Policy (available at https://horoskope.ai/acceptable-use). If you do not agree with this Privacy Policy, please do not use the Services.
A note on naming: this policy refers to our offerings collectively as the "Services". Our Terms & Conditions and Acceptable Use Policy call the same offering the "Service". The two terms describe the same thing.
A note before anything else: astrology content in the Services, including charts, compatibility scores, timing windows, reports, and AI chat responses, is provided for informational, educational, entertainment, and spiritual-reflection purposes only. It is not medical, mental-health, legal, financial, or professional advice. The Terms & Conditions explain this in detail.
2. Information We Collect
Account information
When you create an account, our authentication provider, Clerk, processes your sign-up and sign-in. We store your account email address and an account identifier. We also store the name on your account. Authentication credentials are handled by Clerk: we do not store a usable password for accounts created through Clerk. Accounts that existed before our move to Clerk may retain an encrypted hash of their old password; it can no longer be used to sign in and is deleted with the account.
Birth profiles
The core of the Services is the Birth Profile: a label or name, a birth date, an optional birth time, a birth place, and an optional gender. You can create one or more Birth Profiles. A Birth Profile may describe you, or it may describe another person, such as a family member or partner. Section 3 explains the special rules that apply to birth data and profiles about other people.
Content you create
This includes your messages in the AI chat ("Ask"), outcome ratings you submit, and feedback you send through our feedback forms.
Content we generate for you
We store the outputs the Services produce for you: computed sidereal birth charts, dasha timelines, daily briefs, panchang information, AI chat responses, premium PDF and text reports, couples insights (Kundali Milan compatibility and Sacred Bond relationship insights), and transit notifications and alerts.
Derived information
To power conversation memory, we create vector embeddings of chat messages and AI-derived profile memory notes (short facts the AI records about a profile based on your conversations). Section 5 describes this in detail.
Purchase and subscription information
Payments are processed by Stripe. We never store card numbers. We store Stripe identifiers, your plan and subscription state, records of one-time token booster pack purchases, and a token-usage ledger that tracks your metered AI usage against your plan allowance.
Preferences and settings
We store your notification preferences, your interface language (the Services support 8 languages), and interface preferences saved in cookies as described in Section 8.
Information collected automatically
Like most online services, our hosting infrastructure receives standard technical information when you use the Services, such as IP address, browser and device type, language settings, pages requested, and timestamps. We also keep admin audit logs that record administrative actions for security and accountability.
3. Birth Data and Profiles About Other People
We treat birth data with particular care. A birth date, birth time, and birth place are more than calendar entries: combined with the context of an astrology service, they can reveal age, approximate origin, and, through your conversations about them, matters you may consider deeply personal, including spiritual or religious beliefs. We use birth data only to provide the Services described in this policy, and we apply the security measures described in Section 11 to it.
Because Birth Profiles can describe people other than the account holder, the following rules apply and are also part of our Terms & Conditions:
- You may only enter another person's birth details if you have that person's consent, or if you are their parent or legal guardian with authority to do so.
- You are responsible for the accuracy of the information you enter and for honoring the wishes of the person a profile describes, including deleting the profile if they ask you to.
- Couples features, including Kundali Milan compatibility and Sacred Bond relationship insights, involve two profiles. Do not run these features on a profile of another person without the consent described above.
If you believe someone has entered your birth details into Horoskope AI without your consent, contact us at 1corporate@clevera.com and we will investigate.
4. How We Use Information
We use Personal Information to:
- Provide the Services: computing sidereal birth charts, dasha timelines, daily briefs, and panchang information from the Birth Profiles you create.
- Operate the AI chat, including maintaining conversation memory so the AI can respond in context (see Section 5).
- Generate premium PDF and text reports, couples insights, and other outputs you request.
- Send transit notifications and alerts according to your notification preferences.
- Manage your account, plan, and billing, including metering AI usage in tokens against your plan allowance and processing purchases through Stripe.
- Respond to support requests and feedback, and use outcome ratings and feedback to improve the quality of the Services.
- Protect the Services and our users: detecting fraud and abuse, enforcing the Terms & Conditions and Acceptable Use Policy, and maintaining admin audit logs.
- Comply with law, including tax, accounting, and lawful requests from authorities.
We do not sell Personal Information, and we do not use your content to train foundation AI models.
5. How Our AI Features Process Your Information
AI text generation and embeddings for the Services run on AWS Bedrock, Amazon's managed AI platform, configured to United States regions. Today we use the Amazon Nova model families for text generation and Cohere models for embeddings; we may add other models hosted on AWS Bedrock, such as the Anthropic Claude family, under the same terms.
When you use the AI chat or request AI-generated content such as reports, briefs, or insights, relevant information (for example, your message, the applicable Birth Profile data, computed chart data, and stored conversation memory) is sent to AWS Bedrock to generate the response. Neither Clevera nor AWS Bedrock uses your content to train foundation models.
Conversation memory
To make conversations useful over time, the Services maintain memory in two forms: vector embeddings of chat messages, which let the AI retrieve relevant past context, and AI-derived profile memory notes, which are short facts the AI records about a profile based on what you discuss. Both are stored with your account and are deleted when you delete the related conversation, profile, or your account, as described in Section 12.
Accuracy and reliance
AI-generated content can be inaccurate, incomplete, or inconsistent. Nothing in the Services predicts the future with certainty, and no output is medical, mental-health, legal, financial, or professional advice. Do not rely on the Services for decisions about health, medication, pregnancy, marriage or divorce, investments, employment, or legal matters; consult a qualified professional. The Terms & Conditions contain the full disclaimer.
We do not use your Personal Information to make automated decisions that produce legal effects or similarly significant effects on you.
6. Service Providers and Subprocessors
We use a small set of service providers to run Horoskope AI. Each processes Personal Information on our behalf under contractual terms that restrict their use of it:
- Clerk: authentication and account management. Clerk processes your sign-up, sign-in, and session credentials.
- Stripe: payment processing for subscriptions and token booster packs. Stripe processes your payment card details directly; we never store card numbers and receive only Stripe identifiers and transaction state.
- Amazon Web Services (AWS): hosting and infrastructure in United States regions, including an encrypted Postgres database, S3 object storage, Lambda compute, and the CloudFront content delivery network. AWS Bedrock provides the AI model access described in Section 5.
If we add or replace a provider that processes Personal Information, we will update this policy as described in Section 19.
9. Analytics and Advertising Technologies
We do not currently use third-party analytics or advertising pixels on the Services. We may add such technologies in the future, for example analytics tools or advertising pixels from providers such as TikTok or Meta, to understand how the Services are used and to measure marketing.
If we do, we will first update this Privacy Policy and our cookie disclosures, provide notice, and obtain consent where the law requires it. If any such technology would constitute selling Personal Information or sharing it for cross-context behavioral advertising under California law, we will provide the required opt-out mechanisms and honor opt-out preference signals such as Global Privacy Control (GPC), as described in Sections 13 and 17.
10. Data Retention
We keep Personal Information for as long as your account is active and as needed for the purposes described in this policy. In general:
- Account information, Birth Profiles, chat messages, embeddings, memory notes, and generated content are retained while your account exists, and are deleted when you delete the relevant conversation, profile, or your entire account using the controls described in Section 12.
- Purchase and subscription records, including Stripe identifiers and the token-usage ledger, may be retained after account deletion where we are required to keep them for tax, accounting, billing-dispute, or other legal purposes.
- Admin audit logs and security-related records are retained for a limited period appropriate to their security and accountability purpose.
- Copies of deleted data may persist temporarily in encrypted backups until those backups are cycled out in the ordinary course.
When retention is no longer needed, we delete or de-identify the information.
11. Security
We use technical and organizational measures designed to protect Personal Information, including encryption in transit, an encrypted Postgres database at rest, access controls limiting who at Clevera can access production data, admin audit logs recording administrative actions, and reliance on the security programs of our infrastructure providers (AWS, Clerk, and Stripe).
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we learn of a breach affecting your Personal Information, we will notify you and the relevant authorities as required by applicable law. You can help by using a strong, unique credential for your account and by contacting us at 1corporate@clevera.com if you suspect unauthorized access.
12. Your Choices and In-Product Controls
You do not need to email us to exercise the most important controls; they are built into the app:
- Data export: download a full export of your data from Settings.
- Account deletion: delete your account, which removes your Birth Profiles, conversations, memory, and generated content, subject to the limited legal retention described in Section 10.
- Profile deletion: delete an individual Birth Profile and its associated data.
- Conversation deletion: delete individual AI chat conversations, including their embeddings.
- Notification preferences: control transit notifications and alerts in your settings.
You can also manage cookies in your browser (Section 8) and contact us at 1corporate@clevera.com for any request these tools do not cover, including questions about data we hold.
13. Your California Privacy Rights (CCPA/CPRA)
This section applies to California residents and supplements the rest of this policy, as required by the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, the CCPA).
Categories of personal information we collect
- Identifiers: account email, account and Stripe identifiers, IP address, and the name on your account.
- Customer records: Birth Profile details you enter (name or label, birth date, optional birth time, birth place, optional gender).
- Characteristics of protected classifications: age (derivable from a birth date) and gender, where you choose to provide it in a profile.
- Commercial information: plan, subscription state, purchases of token booster packs, and the token-usage ledger.
- Internet or network activity: technical log information about your use of the Services.
- Inferences and derived data: vector embeddings, AI-derived profile memory notes, and generated astrological content.
- Sensitive personal information: the content of your chat messages may reveal information you consider sensitive, such as religious or spiritual beliefs. We use such content only to provide the Services you request and for the purposes permitted by the CCPA; we do not use or disclose it to infer characteristics about you for other purposes.
We collect this information directly from you, from your devices, and from our service providers (Clerk, Stripe, AWS). We use it for the purposes in Section 4 and disclose it only as described in Section 7.
No sale or sharing
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We have not done either in the preceding 12 months, and we have no actual knowledge of selling or sharing the personal information of consumers under 16. If that ever changes, we will update this policy, provide the required opt-out mechanisms, and honor opt-out preference signals such as GPC.
Your rights
- Right to know and access: request the categories and specific pieces of personal information we have collected about you. The Settings export provides this directly.
- Right to delete: request deletion of your personal information, subject to legal exceptions. The in-product deletion tools in Section 12 provide this directly.
- Right to correct: request correction of inaccurate personal information. You can edit Birth Profiles and account details in the app, or contact us.
- Right to limit use of sensitive personal information: because we already use sensitive information only for permitted service purposes, there is no additional use to limit; if that changes, we will offer the required control.
- Right to non-discrimination: we will not discriminate against you for exercising any of these rights.
How to exercise these rights
Use the in-product tools described in Section 12, or email 1corporate@clevera.com with the subject line "California Privacy Request". We verify requests by confirming control of the account email associated with the data. You may use an authorized agent to submit a request on your behalf; we will require proof of the agent's authorization and may still verify your identity directly. We respond within the timeframes the CCPA requires, generally 45 days, with one permitted extension.
How long we keep each category of Personal Information is governed by the criteria described in the Data Retention section of this policy; we keep information only as long as needed for the purposes described there.
14. Notice to Users in the EEA and United Kingdom (GDPR)
If you are in the European Economic Area or the United Kingdom, this section applies under the EU General Data Protection Regulation and the UK GDPR. Clevera Inc. is the controller of your Personal Information.
Lawful bases
- Performance of a contract: providing your account, charts, briefs, reports, AI chat, notifications, and subscriptions.
- Consent: optional information you choose to provide (such as birth time or gender), profiles you create about other people with their consent, and any future analytics or advertising technologies that require consent. You may withdraw consent at any time without affecting prior processing.
- Legitimate interests: securing the Services, preventing fraud and abuse, improving features using feedback and outcome ratings, and establishing or defending legal claims.
- Legal obligation: retaining tax, accounting, and similar records.
Special category data
Using an astrology service can itself reveal information about your spiritual or philosophical beliefs, and your chat messages may include anything you choose to share, including health or relationship matters. Where information you provide falls into a special category under Article 9 GDPR, we process it on the basis of your explicit consent, which you give by choosing to enter that information and which you can withdraw at any time by deleting the relevant content or your account.
Your rights
You have the rights of access, rectification, erasure, restriction of processing, data portability, and objection to processing based on legitimate interests, as well as the right to withdraw consent. The fastest way to exercise access, portability, and erasure is through the in-product tools described in Section 12: the Settings export provides your data in a portable form, and the deletion controls remove it. For anything else, email 1corporate@clevera.com.
We do not carry out automated decision-making that produces legal or similarly significant effects. You also have the right to lodge a complaint with your local supervisory authority or, in the UK, the Information Commissioner's Office, although we would appreciate the chance to address your concern first.
15. International Data Transfers
Clevera is based in California, and the Services are hosted on AWS in United States regions, so your Personal Information is processed in the United States. If you use the Services from the EEA, the UK, or elsewhere, your information is transferred to the US.
Where such transfers require safeguards under the GDPR or UK GDPR, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (with the UK addendum where applicable) with our providers, or a provider's certification under an applicable adequacy framework for EU-US data transfers. You can contact us at 1corporate@clevera.com for more information about the safeguards that apply to your data.
16. Children and Age Requirements
You must be at least 13 years old to use the Services, and at least 18 (or the age of majority where you live) to make purchases. The Services are not directed to children under 13, and we do not knowingly collect Personal Information from children under 13 as account holders. If we learn that a child under 13 has created an account, we will delete it. If you believe this has happened, contact us at 1corporate@clevera.com.
A parent or legal guardian may create a Birth Profile describing their child, as described in Section 3. That profile is data provided by the parent under their own account, and the parent can delete it at any time using the profile deletion control.
17. Do Not Track and Opt-Out Preference Signals
Because we do not sell Personal Information or share it for cross-context behavioral advertising, and we do not use cross-site tracking, there is currently nothing for a Do Not Track or Global Privacy Control signal to opt you out of. If we ever introduce practices covered by such signals, we will treat a GPC signal from your browser as a valid opt-out request as required by law, and we will update this policy first as described in Section 9.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top and post the updated version at https://horoskope.ai/privacy. For material changes, such as adding analytics or advertising technologies, we will provide more prominent notice, for example an in-app notice or an email to your account address, and obtain consent where the law requires it. Your continued use of the Services after the effective date of an updated policy means the updated policy applies to you.
20. How to Contact Us
For privacy questions, requests, or complaints, contact Clevera Inc. at 1corporate@clevera.com. Please include "Privacy" in the subject line so we can route your message quickly.
California consumer notice
Under California Civil Code Section 1789.3, California users are entitled to the following notice: the Services are provided by Clevera Inc.; you may request our current mailing address by writing to 1corporate@clevera.com, and it is also available from the California Secretary of State’s business records for Clevera Inc. Complaints regarding the Services or requests for further information may be sent to 1corporate@clevera.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Questions about this document? Write to 1corporate@clevera.com.